Política de reembolso
Last updated: October 13, 2026
At AMVERA, we want you to feel confident when shopping with us. If you need to return an item or have an issue with your order, please contact us at offixialamvera@gmail.com. We will review your request and help you understand the available options.
1. Returns and 15-Day Return Window
For eligible purchases, AMVERA offers a 15-day return window for change-of-mind returns, starting from the day you receive your order, unless applicable law provides a different or longer period.
To request a return, please contact us within the applicable return period. We will review your request and provide instructions on how to proceed. Please do not send any item back before receiving return instructions.
Returns will be handled through our dropshipping supplier or another designated return location, as instructed by our customer support team.
For change-of-mind returns, items should be returned in their original condition, unused, with tags and original packaging where applicable, or otherwise as instructed by our customer support team.
You may inspect an item as you reasonably would in a store. If an item has been used, damaged, or handled beyond what is necessary to inspect it, any reduction in a refund will be made only where permitted by applicable law.
This voluntary return policy does not limit any mandatory cancellation, withdrawal, return, warranty, or other consumer rights available under the laws that apply to your purchase.
2. Return Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs unless AMVERA states otherwise or applicable law requires us to cover them.
If an item is defective, damaged, incorrect, not as described, or otherwise fails to meet applicable legal requirements, please contact us. We will work with you on an appropriate solution in accordance with applicable law. We will not require you to bear costs where the law requires AMVERA to cover them.
Please contact us before shipping any return, as the correct return address and instructions may vary depending on the item and destination.
3. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery and contact us as soon as reasonably possible if an item arrives damaged, appears defective, is incorrect, or does not match its description.
Please email offixialamvera@gmail.com with your order number, a description of the issue, and photographs or other supporting information when reasonably available. We may request additional information to assess the issue.
Depending on the circumstances and applicable law, available remedies may include a replacement, repair, refund, or another appropriate solution. Your statutory rights are not affected by this policy.
4. Non-Returnable Items
Certain items may be excluded from voluntary change-of-mind returns where permitted by applicable law. Any applicable exclusion will be disclosed before purchase or otherwise communicated as required by law.
No exclusion in this policy removes a customer's legal rights regarding defective, damaged, incorrect, misdescribed, or non-compliant products.
If you are unsure whether an item is eligible for return, contact us at offixialamvera@gmail.com before sending it back.
5. Exchanges
If you would like to exchange an item, contact us at offixialamvera@gmail.com before returning it. Exchanges are subject to product availability and applicable law. Where an exchange is not available, we will explain the other options that may apply.
6. Refunds
Once we receive and assess a returned item, or otherwise review the circumstances of your request, we will notify you of the outcome.
If a refund is approved, it will generally be issued to the original payment method, unless another method is agreed upon or required by law. Refund decisions will be assessed on a case-by-case basis, subject to this policy and applicable consumer protection laws.
Refund processing times may vary depending on your payment provider or financial institution. We will process refunds within the time required by applicable law.
Where a refund, including a refund of delivery charges, is required by law, AMVERA will provide it in accordance with those requirements.
If you believe a refund is overdue, please contact us at offixialamvera@gmail.com.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at offixialamvera@gmail.com and include your order number.
We cannot guarantee that a cancellation request can be completed after an order has entered processing or shipping. However, this does not affect any cancellation or withdrawal rights that apply under local law.
If an order cannot be cancelled before shipment, you may still have return or withdrawal rights under this policy or applicable law.
8. Orders That Have Not Arrived
If your order has not arrived within the estimated delivery period, please contact us at offixialamvera@gmail.com with your order number. We will review the shipment status and work with you toward an appropriate resolution.
Nothing in this policy excludes any rights or remedies you may have if an order is lost, not delivered, or delivered outside a legally required or agreed timeframe.
9. International Customers and Consumer Rights
AMVERA serves customers in different countries. Consumer protection laws vary by location and may provide rights that go beyond this policy, including mandatory cancellation periods, legal guarantees, delivery protections, and refund requirements.
This policy is not intended to exclude or restrict any rights that cannot legally be excluded or restricted. Where applicable law provides a more protective right or remedy, that law will apply.
The 15-day return window described in this policy applies to eligible change-of-mind returns and does not replace or reduce any mandatory return, cancellation, warranty, or refund rights required by applicable law.
10. Contact Us
AMVERA Customer Support
Email: offixialamvera@gmail.com
Please include your order number so we can assist you more efficiently.